INNOVATION Related UNSDGs Why Is It Important In property development, innovation is not about “nice-to-have features”, it is how we protect buyer confidence, improve delivery certainty, and remain relevant as expectations evolve. Done well, innovation strengthens our ability to deliver our developments responsibly, engage transparently with purchasers, and build homes and townships that people can trust and live in for the long term. It also helps us improve consistency, reduce avoidable rework, and strengthen the resilience of our operations. For Tropicana, innovation supports what matters most, delivering on our commitments and sustaining confidence in Tropicana name. Goal 11: Sustainable Cities & Communities Goal 9: Industry, Innovation & Infrastructure OUR APPROACH Our innovation efforts focus on practical improvements that strengthen delivery, enhance engagement and support futureready communities. Strengthening Customer Engagement Through Digital Platforms We continue to invest in digital platforms that allow purchasers and residents to stay connected with their developments and communities. Our Tropicana 360 (“T360”) platform serves as an integrated digital ecosystem where users can access property-related information, services and engagement features. This allows Tropicana to maintain ongoing engagement with purchasers beyond the initial sale, improving transparency and supporting long-term relationships. Through the platform, users can access features such as property updates, visitor management, facility booking and selected smart home integrations, supporting convenience and digital engagement within our developments. 3 T360 App Benefits (not limited to) T360 App Features • Rebates on the next property purchase • Property referral fees • Merchant discount • Property maintenance or repair services • SmartHome features integration 1. Loyalty Programme Module (T Privilege) i. Process on account activation ii. Process on-point rewarding and redemption iii. E-Voucher module iv. List of merchants v. Premier Partner Offerings 2. Clubhouse module i. Enhanced Facilities Booking Module ii. Backend and System Maintenance & Support 3. Property module i. Enhanced Account module ii. Enhanced Visitor Management module iii. Property management features iv. Information on property news about our developments AR 2025 | SUSTAINABILITY 114
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