QUALITY & CUSTOMER SATISFACTION Related UNSDGs Why Is It Important At Tropicana, quality is about delivering on the promises we make to purchasers, homes that are built well, delivered as expected, and remain comfortable and functional over time. For many buyers, purchasing a home is one of the most important decisions in their lives, and the trust they place in us is something we take seriously. Consistent quality strengthens purchaser confidence, protects the long-term value of our developments and reinforces Tropicana’s reputation as a township developer committed to building communities that last. Customer satisfaction reflects how well we translate our township vision into lived experiences, from construction quality to how we support purchasers throughout their homeownership journey, communicate transparently and safeguard their interests. 7 Goal 9: Industry, Innovation & Infrastructure Goal 12: Responsible Consumption & Production OUR APPROACH Delivering Quality Through Structured Construction & Quality Assurance Quality is embedded throughout the development lifecycle, supported by Tropicana’s ISO 9001:2015-certified Quality Management System, which has been in place since 2014. This framework provides structured controls across planning, construction and handover to ensure developments are delivered in accordance with required standards. Quality is actively managed through: • Contractor quality briefings to align workmanship expectations • Regular site inspections and project quality audits during construction • Independent benchmarking through CIDB’s QLASSIC assessment system • Detailed pre-delivery inspections prior to vacant possession These controls help ensure developments are delivered consistently and in line with purchaser expectations. Independent QLASSIC assessments provide an objective benchmark of construction quality based on national construction standards. Tropicana’s developments have consistently achieved strong QLASSIC scores, reflecting workmanship quality and effective construction management. Project Project Type Date of Assessment Score Tropicana Aman – Hana Landed Residences 10 – 13 October 2025 85% 127
RkJQdWJsaXNoZXIy NDgzMzc=