STAKEHOLDER ENGAGEMENT We engage our stakeholders as part of normal business operations to understand their expectations, address key concerns, and support effective project delivery and business performance. Stakeholder engagement also supports the identification of sustainability risks and opportunities relevant to Tropicana. The table below outlines our key stakeholders, engagement methods, and key topics discussed. Stakeholders Areas of Interests/Concerns Engagement Platform Management Response Customers • Product features and design • Product quality and reliability • Sustainable considerations • Surrounding amenities and facilities • Customer service and support • Warranties, defect liabilities and claims Ongoing • Customer Support Channel (Corporate website and project microsites) • Tropicana 360 mobile app • T Privilege loyalty program • Meetings and interactions (through our property sales galleries) • Print, digital and social and digital media • Direct communication (SMS, WhatsApp and email correspondence) • Podcast & digital platform Bi-monthly • Tropicana lifestyle magazine Quarterly • Marketing campaigns and events • Roadshows and property expo As needed • Customer Satisfaction Survey (by project) • Create quality and innovative products and services that benefit the customers, purchasers and community in the area where we operated • Adhere to quality standards (QLASSIC, GBI, GreenRE & ISO 9001: 2015) • Introduction of a mobile app for prompt response to customer enquiries, vacant possession appointments, defect submission, facility booking, and visitor registration • Introduction of T Privilege loyalty program to provide rewards and benefits to purchasers (membership points, merchant discount, e-vouchers, property rebate on next purchase and earn rewards by referring new customers) • Introduction of T Journey, a full-fledged, dedicated hospitality business platform with its own operating mandate and partner ecosystem, created to grow Tropicana’s short-stay and experiential hospitality portfolio, while extending long-term value to the Group’s property purchasers • Adhere to Personal Data Protection Act 2010 and ISO 27001 Government Authorities • Compliance with regulations including environmental and social compliance • Corporate governance practices • Policies and frameworks applicable to operations • Fair and transparent practices. • Obtaining all required operating licenses, permit and regulations Ongoing • Participation in government and regulatory meetings and events As needed • Scheduled/ad hoc meeting • Pre-consultations meetings • On-site inspection • Safekeeping and availability of records for audit • Strive towards continuous compliance with regulatory requirements to uphold accountability and integrity • Full compliance with regulatory requirements • Adoption of practices outlined in the Malaysia Code on Corporate Governance • Support government initiatives 99
RkJQdWJsaXNoZXIy NDgzMzc=