104 SECTION 06 AL-`AQAR HEALTHCARE REIT SUSTAINABILITY STATEMENT TENANT PARTNERSHIP (CONT’D) Tenant Engagement and Satisfaction The REIT recognises that tenant and customer satisfaction is critical to delivering quality healthcare services and ensuring the long-term sustainability of the assets. The properties support essential healthcare operations, and the REIT is committed to providing safe, reliable, and well-maintained facilities that meet the evolving needs of healthcare operators, patients, and visitors. In addition, sustainability considerations are encouraged through tenant engagement initiatives, including the incorporation of sustainability-related clauses within tenancy agreements, where appropriate. These provisions support responsible resource use, compliance with environmental and safety standards and collaborative efforts to enhance the sustainability performance of the properties. Preventive maintenance programmes are implemented to ensure building systems remain reliable and efficient, supporting uninterrupted healthcare operations. The property management teams are readily accessible to address tenant queries and concerns, ensuring timely resolution of issues and minimal disruption to healthcare services. During FY2025, a tenant satisfaction survey recorded a score of 80.38% and the portfolio achieved a 100% occupancy rate. This is underpinned by the essential nature of healthcare services, the long-term tenancy arrangements with healthcare operators, and the strategic location and suitability of the assets for healthcare delivery. These outcomes demonstrate the commitment to maintaining high standards of property management and fostering long-term, mutually beneficial relationships with tenants, which are critical to the sustainability and resilience of the healthcare-focused portfolio. The REIT welcomes feedback and organises regular engagement with the tenants through structured communication channels, including periodic meetings, site visits, and formal feedback mechanisms. These engagements allow the REIT to better understand tenant needs, operational challenges, and opportunities for improvement. Feedback and surveys received are reviewed by management and used to guide service enhancements, maintenance planning, and capital expenditure decisions. High-quality property management is central to tenant and customer satisfaction. The REIT focuses on proactive maintenance, safety and security, and compliance with relevant healthcare and building regulations. in FY2025 Tenant/customer satisfaction survey exceeds 80.38% occupancy rate in FY2025 100%
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